FOS aims at bringing about measureable improvements in the areas of Sales Management, Infrastructure ‘Build & Manage’ and Customer Delivery & Support.

Customer Support and Sales Teams both, are customer facing and they can make or break organisations. However, hiring good team managers and members is rarely enough to get teams going. They need the support of strong processes to manage themselves as well as to be managed effectively.

FOS aims at helping its customers by ensuring that the sales, delivery and support teams are structured and utilised in a manner that helps to meet targets in the areas of Revenue, Market Share, Customer Satisfaction and Employee Satisfaction.

FOS also helps customers adapt rapidly to ever changing market situations and opportunities through structured analysis and innovation to stay ahead of the pack.

Consulting Team

Founder Consultant:

FOS has been founded by Mr. Bipin Deshpande, a senior professional in the sales arena. Bipin has over 22 years of experience in Key Account Management, Channel Management, TQM Training, Project Management and management of large sales teams in India as well as in global markets.

Bipin has worked in prestigious organisations such as Xerox and Global Telesystems Limited. His forte is Sales Management in the ‘Enterprise’ and ‘SOHO’ segments across major verticals such as Pharma, Automobiles, Manufacturing, Logistics, BFSI, Govt, etc.

During his eight year stint with Xerox, Bipin was a part of the National Channel Management Team, which was the first structured initiative in India to sell High Tech Office Automation products through ‘Indirect Channels’. Later he moved to the Customer Satisfaction and Quality office which was then a key global focus of the Xerox group. This office was recognised as being the best Quality initiative amongst enterprises globally.

Bipin spent 14 + years thereafter in Global Telesystems Limited, where he held several positions of key responsibilities at a national level. These were mainly in the domains of IT Services and IT Infrastructure ‘Build & Manage’ areas. During his tenure with Global Telesystems Limited, he gained valuable experience in the areas of ITIL and ITSM practices, Infrastructure Build Projects, Facilities Management, Remote Infrastructure Management (RIM) services, Virtual Private Network (VPN) and Data Centre services, etc.

Associates:

In addition to the vast experience and a wide knowledge & skill base that Bipin Deshpande brings in, FOS also has the added  support of key professionals from diverse business domains. These professionals bring to FOS decades of experience from being in leadership positions in fields such as IT, Telecom, Human Resources, Value Added Services, FMCG, Finance, Media, etc. Their expertise and experience spans across diverse areas including mega E-Governance Solutions for the Government of India, Billing Solutions for Billion Dollar Telecom giants, Implementation of complex but cost effective Open Source solutions to support different IT requirements or Web initiatives of corporates, positioning of Value Added Services for the Cellular industry, understanding Regulatory requirements of Government of India's Department Of Telecom in connection with Internet Service Providers, Software Technology Parks of India, Data Centres etc., setting up Distribution Channels for the FMCG sector or Accounting norms across domestic and international geographies. These key professionals have strengthened FOS service offerings immensely.